Job Type: Permanent Full Time
Salary Range: $66,400.00 – $99,600.00
Posting Closes: April 20, 2025
GAME ON – OLG needs you
We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.
We are ready to take this game to the next level and need a passionate Senior Governance Specialist to provide operational execution of the Service Provider Management and Governance frameworks for Casino Gaming Relationship Management. The Senior Specialist will develop strong collaborative client relations, while leveraging their expert knowledge of OLG and its business units.
YOUR ROLE IN THE GAME
Reporting to the Director, Casino Gaming Governance & Controls, you will be empowered to:
- Plan, prepare and coordinate all aspects of governance meetings ensuring key stakeholders have agreed to and are prepared to discuss agenda topics, required documentation is available, and meeting minutes/artifacts are disseminated to internal and external stakeholders.
- Ability to critically analyze discussions with casino gaming stakeholders and determine appropriate level of documentation to meet Governance standards, contractual, regulatory (FIPA), and stakeholder requirements
- Execute and monitor the Service Provider Management and Governance operational framework ensuring consistent execution of process, policy, and tools for key activities such as obligations, contract changes, issues/disputes, escalations while identifying potential impacts to the Relationship Management team
- Develop and disseminate governance reporting to alert casino gaming management of trends, potential issues, and progress of governance items
- Develop and maintain consolidate view of action logs and work closely with Governance chairs and Relationship Management Teams to monitor and influence progress
- Facilitate and support cross bundle contract analysis and amendment execution by partnering with key stakeholders including contract owners, SME’s, and legal
- Support the design of operational policy, processes, and procedures for Casino Gaming by partnering with stakeholders and acting as SME
- Measure and monitor action plans to resolve under-performance or compliance to programs / policies
- Provide advice and make recommendations to navigate appropriate governance paths (internal and external) to senior leaders to resolve strategic Service Provider or management issues and mitigate risk
- Monitor effectiveness of process and technology to make recommendations for improvements
- Support and implement continuous improvement and change management activities as directed
- Lead and facilitate Obligation logs and RACI development, Delivery Acceptance Criteria documents, and Audits across bundles in a centralized and consistent approach
- Lead problem solving initiatives as directed working closely with business partners across the organization
WHAT YOU NEED TO PLAY
Knowledge & Education
- Professional designation or degree in business or a related field or equivalent experience
- Minimum 3 to 5 years’ experience working Governance and Governance Systems with knowledge of Contract Management Principles
- Minimum 3 years in a business analysis role or vendor management role
- knowledge of continuous improvement methodologies such as Lean Six Sigma (DMAIC/DMADV)
- Knowledge of project management principles
Work Experience
- Understanding of legal documentation and contract analysis and interpretation
- Experience with contract management database tools typically used in managing contracts
- Proven ability to analyze and interpret high volumes of complex information and derive appropriate and relevant insights
- Analytical and value analysis skills required to engage in the identification of cost saving initiatives, business requirements and mitigate risk
- Project management skills with experience leading projects/initiatives
Critical Skills
- Interpersonal skills are required to work effectively with senior management from across the organization to influence and persuade others, provide consultation and advice, and develop consensus across diverse stakeholder groups.
- Nature of information is often highly sensitive and confidential
- Business Systems Skills
- Facilitation Skills, Communication skills and an ability to provide information to all levels of management.
- This role requires a general understanding of Gaming Operations and OLG’s Operator Services Agreement and Policies and AGCO’s Registrar’s Standards
Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships
Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work
Integrity and Trust: do what’s right and operate with transparency and openness
Licenses, Registrations, Certificates: AGCO Category 2 Gaming Assistant Registration (Initiated at offer stage – employment is conditional upon obtaining and maintaining this license)
PERKS OF JOINING OUR TEAM
- Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
- Flexible Work Environment: to help balance both work and life
- You Matter: family friendly work practices and hybrid work
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength
- Learning Galore: 24-7 access to robust online learning programs
- Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
- Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)
Learn about OLG – GAME ON!
OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.
The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.
Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.
While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.
To learn more about OLG go to our website at www.olg.ca
We look forward to hearing from you, interested applicants please apply online by April 20, 2025.
OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.
We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.
#LI-Hybrid
Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.
For more information and to apply, please visit https://olg.wd3.myworkdayjobs.com/en-US/Careers/details/Senior-Governance-Specialist_R25_00166?locations=d077250173dc016ea37e9f319301f866