Job Type: Permanent Full Time
Salary Range: $85,014 – $101,217
Posting Closes: January 27, 2025, 4:30pm
Primary Duties and Accountabilities include but are not limited to:
- Fix and support corporate system application and system problems, or any incident that is disrupting the application service that city staff depend on; understanding both technical capability and business needs.
- Resolve matters in a timely fashion, as applications are production, or live, issues and need immediate attention.
- Perform advanced level professional technical work in application support analysis and application problem resolution.
- Participates in the analysis of software application problems, the development of solutions, testing and researching software solutions, as well as other tasks required to maintain files, produce reports, and trouble-shoot problems.
- Confer with others in the development of new systems, analyzing and reviewing of systems, and the implementation of programs.
- Enhance application documentation, as required.
- Assist in the periodic examination and evaluation of programs to improve effectiveness; analyzes programs and implements user software change requests.
- Work closely with operating personnel to learn details of manual procedures defines program decisions and designs report format.
- Assist staff in problem solving and in performing daily tasks.
- Analyze programs and implements business applications and software change requests.
- Work closely with application vendor providers to ensure timely resolution of all software related problems.
- Expert in core applications and provide user training.
- Monitor applications processing to ensure integrity of results.
- Provide technical support to users and analyzes problems in operations of software applications.
- Establish and maintain effective working relationships with various internal and external stakeholders.
- Perform other related duties as may be required.
Qualifications:
- University Degree or College Diploma in a related field; e.g. Computer Science, Computer Information Systems, etc.
- OR equivalent combination of education and experience.
- Two years in a relative work environment as Systems Programmer/Application Support Analyst.
- Dynamics GP, Avanti, Worktech, SQL Reporting Services (SRSS), is an asset.
- Application support analysis and application procedures and techniques.
- Research techniques, methods, and procedures.
- Conduct and analyze test results, detect programming errors, and take proper corrective steps.
- Learn applications at a highly developed level and assist in teaching new users.
- Skilled application of computer principles to support administrative needs.
- Exceptional communication and interpersonal skills.
- Capability to explain technical details.
- Excellent analytical skills.
- Ability in decision-making and problem-solving.
To apply for this exciting opportunity, please provide a cover letter and resume highlighting your qualifications to:
Email human.resources@cityssm.on.ca
Subject line 014-017-2025 Systems Programmer/Application Support Analyst
❖ The Corporation of the City of Sault Ste. Marie is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.
❖ In accordance with the Municipal Freedom of Information & Protection of Privacy Act, all information is collected under the authority of the Municipal Act, 2001, and will only be used during the selection process for the subject posting.