PLATO is one of Canada’s leading software testing services firms, driven by the mission of building a stronger, more inclusive technology workforce. While we are proudly Indigenous-led and committed to creating opportunities for First Nations, Métis, and Inuit communities, our team reflects the rich diversity of Canada. We welcome talented individuals from all backgrounds who share our passion for quality and excellence in software testing.
At PLATO, we believe that better software leads to a better world. Our software testing specialists come together with a shared commitment to delivering exceptional results for our clients while building strong, resilient communities. We have established offices in Fredericton, Ottawa/Gatineau, Sault Ste. Marie, Regina, Calgary, Prince Albert, Vancouver.
By bringing together people from diverse perspectives, experiences, and communities, we ensure innovation, collaboration, and the highest standards in software quality assurance.
We are actively looking for a Senior Manager.
This role is responsible for managing a team of software testers working on various client projects. As Senior Manager, you will work from our office in Sault Ste. Marie and provide coaching and support to team members in various stages of their career.
What you’ll do
Responsibilities
- People Leadership and Development
- Lead, mentor, and develop a team of software testing professionals
- Support internal apprenticeship program
- Ensure team member resumes accurately reflect their experience and capabilities
- Support team members in client interviews
- Ensure team members follow company policies and procedures
- Manage team approvals (timecards, training, expenses, etc.)
- Employee Engagement
- Drive initiatives to enhance the employee experience
- Promote a culture of continuous learning, collaboration, and innovation
- Mediate conflicts and foster a supportive, inclusive work environment
- Performance Management and Goal Setting
- Set clear expectations and measurable goals for individuals and teams
- Assess employee performance and provide continuous feedback
- Conduct performance reviews
- Create customized training plans to address performance feedback and employee’s goals
- Team Culture and Growth
- Embody and promote corporate culture and values
- Be a strong role model for a diverse workforce
- Support recruiting efforts through interviews and active pursuit of testing professionals
- Stay up to date on emerging industry trends
What you’ll need
Qualifications
- 10+ years of experience in IT services, with at least 5 years in people management experience
- Bachelor’s degree in IT, Business, or related field (or equivalent experience)
- Knowledge of software testing
- Strong coaching, mentoring, and conflict resolution skills
- Ability to inspire, motivate, and drive employee engagement
- Excellent communication and stakeholder management abilities
- Experience in talent development and performance management
We’re looking for
Core Skills
Performance Management Communication Skills Employee Engagement Inspiring People Motivation Conflict Resolution Mentoring Coaching Management
A little bit about us
PLATO
Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.
In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.
We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.
Are you interested?
Work With Us
At PLATO, we encourage our employees’ personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development, offer e-learning classes, and give our employees the opportunity to pursue software certifications for cutting-edge technologies.
PLATO respectfully acknowledges that our offices are located on treaty territories, unceded First Nations and Inuit territories, and part of Métis homelands. We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis, Inuit, and First Nation peoples and non-Indigenous people on this Land.
We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women, persons with disabilities, members of visible minorities, First Nations, Métis, and Inuit peoples, and all other groups protected under the Human Rights Code.
We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.