Job Type: Permanent Full Time
Salary Range: $70,000 to $100,000 Annually
Posting Closes: January 21, 2025
About Heliene
Heliene is a fast-paced entrepreneurial company growing rapidly in a highly desirable industry, with a mission to be part of the solution to climate challenges and contribute to a better planet.
Heliene has taken the challenge to help the world reduce its reliance on fossil fuels, by striving to be a leader in renewable energy. We are a manufacturer of high efficiency and high-quality solar modules. Our modules are produced on state-of-the-art solar manufacturing lines in Ontario-Canada, Minnesota-USA, and at manufacturing partners around the world.
Customer First is more than a slogan. It’s the guiding principle of our business, a core value, and the cornerstone of our company culture.
Why Join Heliene
We are looking for talented and motivated people that want to help us shape the solar industry. Under an experienced leadership team, we provide growth opportunities, intellectual challenge and a flexible, collaborative company culture.
We offer comprehensive benefits, including competitive salaries; paid time off; health, dental, vision and life insurance; as well as retirement plans.
The Position
Reporting to the Logistics and Deliver Manager, the Order to Delivery (OTD) Coordinator plays a key role in managing the end-to-end process of order fulfillment, ensuring that customer orders are processed, manufactured, and delivered on time. The OTD Analyst acts as a liaison between sales, production, logistics, and customers, ensuring seamless communication and efficient coordination to meet customer expectations.
Key Responsibilities:
- Process customer orders, ensuring all relevant information is captured accurately.
- Check that orders meet our standard terms, capacity & lead time. Orders that do not are to be rejected.
- Coordinate with sales, supply chain and production teams to confirm order specifications, production schedules, and lead times.
- Manage process of customer change orders including updated documentation and updating capacity plans
- Work with sales and logistics teams to ensure that offload requirements are known ahead of shipping. Preferably, at the time of placing the order.
- Ensure that sales have obtained a freight quote for their customer orders which include delivery.
- Serve as a primary point of contact for the sales team regarding order status, delivery updates, and post-shipment support.
- Work closely with the production team to schedule and prioritize manufacturing of orders based on customer needs and delivery deadlines.
- Maintain accurate records of all customers, orders, and sales transactions in the company’s ERP system.
- Identify and address any issues in the order fulfillment process, including production delays, shipping discrepancies, or inventory shortages.
Minimum Qualifications:
A Bachelor’s Degree in Business Administration, Supply Chain Management, Operations or a related field, four years’ experience in order management, logistics, or supply chain coordination, or an equivalent combination of education, training and experience required.
- Experience in a manufacturing or renewable energy industry considered an asset.
- Experience with ERP systems and order management software considered an asset.
- Experience with sales management and production planning tools is considered an asset.
- Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
- Attention to detail and problem-solving ability to handle complex order issues and customer inquiries.
- Proficiency in Microsoft Office Suite, and experience with data entry and reporting.
- Customer-focused with a passion for delivering a positive customer experience.
- Team-oriented with the ability to collaborate effectively across departments.
- Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
Qualified applicants should submit a cover letter and resume to careers@heliene.com no later than 5:00 p.m. on January 21, 2025.
All applicants must be legally eligible to work in Canada.
Positions are open to all qualified applicants, although preference will be given to Canadian citizens, permanent residents, and those qualified to work in Canada. Heliene is strongly committed to fostering diversity and inclusivity within our organization and is an equal-opportunity employer. Heliene invites and encourages applications from all qualified candidates from equity-deserving groups and all qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Heliene throughout the recruitment, selection, and/or assessment process for applicants with disabilities.