Division: Fair, Safe and Healthy Workplaces Division – Provincial Claims Centre
Job term: 1 Permanent
Job code: 10OAD – Office Administration 10
Salary: $29.53 – $34.75 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Improve operations and make a meaningful impact
Bring your leadership and technical expertise to guide our administrative team in delivering exceptional program support. Do not miss this great opportunity to showcase your service deliver skills with the Provincial Claims Centre.
Please note: This position requires you to report to and work from the physical work location (70 Foster Dr, Sault Ste. Marie) a minimum of three (3) days per week.
About the job
In this Administrative Team Lead role, you will:
- Lead and guide administrative staff.
- Address inquiries and claims related to the Employment Standards Act.
- Develop and maintain efficient workflow processes.
- Monitor and report on program developments and pressures.
- Schedule, adjust workloads, and coordinate training.
- Ensure high client service standards and promote team collaboration.
What you bring to the team
Leadership and administrative knowledge and skills:
You have:
- Leadership skills to guide administrative staff, management, and the public.
- Knowledge of office administration policies and procedures to provide technical support the administrative team.
- The ability to interpret and convey legislation and regulations to assist staff and address public issues.
Technical knowledge and skills:
You have:
- A detail-oriented approach with high accuracy in data input and error verification.
- The ability to learn and apply relevant Employment Standards rules and regulations (e.g. The Employment Standards Act, The Employment Protection for Foreign Nationals Act, The Protecting Child Performers Act).
- The ability to apply general knowledge of occupational health and safety, dispute resolution, and privacy acts.
Analytical and organizational skills:
You have:
- Analytical skills to prioritize tasks, improve workflow, and suggest better administrative processes.
- Reading comprehension to understand employment standards claims, instructions, and respond to complex inquiries.
- Investigative and problem-solving skills to help with complex issues, determine the best actions, and make referrals.
- Organizational, time management skills to prioritize workload and ensure tasks are completed in a fast-paced environment
- Coordinating skills to ensure program activities and procedures are followed within timelines
Communication and interpersonal skills:
You have:
- Written communication skills to write clear letters, emails, reports, and keep records.
- Interpersonal skills to handle public inquiries with sensitivity and professionalism.
- Relationship-building skills to lead and create a positive team environment.
Computer Skills:
You have:
- Proficiency with word processing, spreadsheets, databases, scheduling, and email software.
- Keyboarding skills to quickly enter time-sensitive information into databases.
- The ability to create reports and compile data to support administrative changes and track program progress.
What we offer:
The Ontario Public Service is one of Ontario’s largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.
We offer:
- A career that can grow across ministries and job functions
- Flexible learning and developmental opportunities, including education and mentorship programs
- Many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
- A defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- Group health, dental, life and disability benefits
- A range of vacation and leave options
- An Employee and Family Assistance Program, which provides confidential counseling services
Don’t meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How to apply:
- You must apply online by visiting www.ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
For more information and to apply, please visit www.gojobs.gov.on.ca/Administrative Team Lead