Organization: Ministry of Labour, Training and Skills Development
Division: Fair, Safe and Healthy Workplaces Division – Provincial Claims Centre
City: Sault Ste. Marie
Language of Position(s): English
Job Term: 2 Permanent
Job Code: 08OAD – Office Administration 08
Salary: $26.92 – $31.31 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status: Open
Job ID: 225544
Do you have highly developed administrative and customer service skills? If so, they will be well utilized providing administrative and front-line support on Employment Standards related services to the public, program staff and managers.
Note: These positions are required to report to and work from the physical work location (70 Foster Dr, Sault Ste Marie). Hybrid flexible work arrangements including telework (remote work) may be considered.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.
What can I expect to do in this role?
You will: provide customer service to internal and external clients and respond to or direct inquiries regarding employment standards claims, The Employment Standards Act, 2000, and ministry programs
• prepare, review and update a variety of material such as reports, spreadsheets, letters and correspondence
• process and track incoming and outgoing mail, courier and fax
• maintain Records Information Management (RIM) systems
• enter claim forms and review for contentious allegations and health and safety issues for referral
• prepare claims for investigation
• complete provincial and federal database, internet and other searches for information
• follow up on missing or unclear information
• work in a team environment to collaborate in delivering administrative services
How do I qualify?
Analytical, Reasoning and Problem Solving Skills
• you have analytical skills to review and assess claims
• you can identify the nature of inquiries or complaints and refer issues as appropriate
• you have reasoning and problem-solving skills to determine the extent of information to be provided in response to inquiries and identify contentious issues
• you can ensure confidentiality and compliance with OPS client service standards
• you can identify problems and provide solutions with regards to processes and procedures
Time Management & Organizational Skills
• you have time management and organizational skills to prioritize workloads, switch tasks and ensure activities are completed within established timelines
• you have the ability to handle high volumes of mail/email/phone inquiries/requests and data entry
Administrative Knowledge and Skills
• you have knowledge of office administration policies, procedures and practices to provide administrative support for program staff and the program manager
• you have the ability to provide general clerical duties and follow office procedures including records management practices and mail/courier services
Communication & Interpersonal Skills
• you have well developed written communication skills to compose plain language correspondence, send emails, maintain reports and ensure accurate documentation
• you have proven oral communication skills and can apply tact and diplomacy when responding to a wide variety of inquiries from the public and internal staff
• you can establish and maintain cooperative working relationships within a team environment
Technical Knowledge and Skills
• you have a detail-oriented approach and demonstrate a high level of accuracy to input data correctly and verify for errors/discrepancies
• you have ability to acquire and apply basic knowledge and understanding of relevant rules and regulations, related to Employment Standards (e.g. The Employment Standards Act, 2000, the Employment Protection for Foreign Nationals Act, the Protecting Child Performers Act, program legislation)
• you have the ability to apply general knowledge of occupational health and safety and dispute resolution services, and the Freedom of Information and Protection of Privacy Act(s)
Computer Skills
• you are proficient with word processing, spreadsheets, databases, scheduling, and email software as well as various office equipment
• you have demonstrated keyboarding skills to accurately enter high volumes of information with a time sensitive nature into computer databases
Additional information:
Address : 2 English Permanent, 70 Foster Dr, Sault Ste Marie, North Region
Compensation Group: Ontario Public Service Employees Union
Schedule: 3.7
Category: Administrative and Support Services
Posted on: Monday, January 20, 2025
Note: E-LB-225544/25(2)
How to apply:
- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job description to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.
Remember:
The deadline to apply is Monday, February 3, 2025 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the “language of position” information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d’emploi externes de la fonction publique de l’Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d’emploi. Pour tous les postes, l’évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l’Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario’s Human Rights Code .
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca