Job Type: Temporary Full Time (up to 12 months)
Salary Range: $24.38 To $25.36 Hourly
Position Overview
The Administration Clerks role is to schedule and coordinate appointments to meet the needs of the patients and providers. Directs calls to proper destinations. Updates and maintains demographics and health card numbers; and works in a team environment with set guidelines and processes.
Preferred Qualifications
The ideal candidate may possess:
- Certificate or Diploma from a recognized Office Administration program with a minimum 2 years’ experience in an office setting
- Previous experience working in a call center would be an asset
- Completion of a Medical Terminology course an asset
- Proficiency with MS Office Suite
Knowledge, Skills, & Abilities
- Ability to handle a high volume of phone calls professionally and efficiently; Courtesy, patience and tact in dealing with people
- Experience with scheduling and book maintenance of provider schedules an asset
- Knowledge and experience making payment transactions and using a paging system
- Excellent word processing, typing and proof reading skills
- Demonstrated ability to provide excellent client service evidenced by well-developed communication skills, both verbal and written
- Demonstrated ability to deal with difficult situations and problem solve solutions to meet patient and provider expectations
- Well-developed self-awareness, self-management and social awareness skills
- Demonstrated ability to build and maintain successful and positive working relationships
- Excellent organizational and prioritization skills; able to meet deadlines
- A solid track record of maintaining privacy of patient information
- Accuracy and attention to detail
- Demonstrated success in living the values of GHC
Union:
- CUPE
Operations:
- Monday to Friday – Business Hours
- Weekends & Holidays Off
To apply, please visit www.ghc.on.ca/careers/Administration Clerk