Job Type: Permanent Full Time
Salary Range: $40.62- $49.62
Posting Closes: Open Until Filled
JOB SUMMARY:
The Manager is responsible for creating and executing Algoma Family Services’ quality improvement plan and overseeing program evaluations in partnership with the Finance and Systems Analyst and Leadership Team. They directly supervise the Finance and Systems Analyst and the Information and Privacy Coordinator while guiding strategic decision-making. The role emphasizes fostering a culture of continuous, data-driven improvement and ensuring projects align with agency priorities. Additionally, the Manager supports staff development and collaborates across teams to deliver insights that enhance organizational processes in line with the agency’s mission, vision, and values.
MINIMUM EDUCATION/REGISTRATION
- Master’s degree in Business Administration, Data Analytics, Finance, Statistics, Computer Science, or a related quantitative field.
MINIMUM EXPERIENCE
- Minimum three (3) years’ experience in business analytics, process improvement, or related roles
QUALIFICATIONS:
- Experience in developing and implementing quality improvement plans and program evaluation.
- Experience with Lean, Six Sigma, or other continuous improvement methodologies.
- Familiarity with accreditation standards and external review processes.
- Strong knowledge of statistics and statistical analysis methods.
- Proficiency with statistical analysis software such as SPSS, SAS, R, Python, or other relevant programs.
- Experience with data visualization tools (e.g., Tableau, Power BI, Excel).
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with database management and data governance principles.
- Demonstrated ability to lead projects, analyze complex data, and communicate findings to diverse stakeholders.
- Experience in change management and facilitating organizational change initiatives.
- Experience working in a not-for-profit, multi-service agency is an asset.
- Strong interpersonal, communication, and organizational skills.
- Ability to engage and collaborate with internal and external stakeholders, including funders, community partners, and clients.
- Commitment to inclusive, anti-oppressive, and culturally sensitive practices.
- Satisfactory criminal records check, including vulnerable sector screening.
- Valid driver’s license and access to a reliable vehicle.
- Full vaccination required.
DUTIES AND RESPONSIBILITIES:
Business Analytics
- Lead the development and implementation of data-driven strategies to support organizational goals.
- Collect, analyze, and interpret key performance indicators (KPIs), business performance data, and sector trends.
- Develop and maintain analytical tools, dashboards, and reports for internal stakeholders.
- Consult with teams to understand business models, objectives, and challenges that analytics can address.
- Ensure data integrity, governance, and security in all analytics activities.
Continuous Improvement
- Drive process improvement initiatives using Lean, Six Sigma, and other methodologies.
- Facilitate cross-functional teams to identify opportunities for efficiency, cost savings, and enhanced service delivery.
- Develop and track metrics to measure the impact of improvement projects.
- Support the definition and execution of large, cross-functional improvement initiatives aligned with strategic priorities.
- Identify and share best practices across business units.
Quality Improvement & Program Evaluation
- Develop and lead the organization’s overall quality improvement plan, ensuring continuous enhancement of service delivery and alignment with agency priorities and regulatory requirements.
- Coordinate and conduct program evaluation activities in collaboration with the Finance and Systems Analyst and the Leadership Team.
- Monitor, analyze, and report on program performance, outcomes, and impact, recommending improvements and supporting implementation of best practices.
- Ensure compliance with accreditation standards and participate in external reviews or audits as required.
Collaboration & Leadership
- Work closely with the Senior Leadership Team to advance strategic initiatives.
- Facilitate cross-departmental collaboration for quality improvement and program evaluation initiatives.
- Build and mentor teams with skills in statistical methods, modeling, and data analysis.
- Provide training and support to staff on analytics, continuous improvement, and evaluation tools and techniques.
- Foster an inclusive work environment that values diversity, equity, and innovation.
Supervision
- Directly supervise the Finance and Systems Analyst and the Information and Privacy Coordinator.
- Provide leadership, guidance, and support to ensure effective performance, professional development, and alignment with organizational goals.
- Conduct regular supervision, performance reviews, and support ongoing training and development for direct reports.
Administration & Compliance
- Maintain confidentiality and privacy of agency, staff, and client information in accordance with policies and legislation.
- Ensure compliance with relevant legislation, regulations, accreditation standards, and quality improvement requirements.
- Prepare reports and presentations for leadership and board meetings.
- Participate in professional development and contribute to agency-wide projects as assigned.
- Attend All Staff meetings.
- Complete Dayforce (timesheet) entries as specified.
- Comply with agency policies and procedures.
Health & Safety
- Contribute and lead in the culture of safety and prevention of adverse health events for all in the organization.
- Adhere to health and safety policies and procedures.
- Ensure the security and safety of staff, volunteers, and guests by adhering to the standards as defined in agency policies and procedures.
Performance
- Achieve the defined organizational performance benchmarks for the position that reflect agency and provincial expectations.
- Participate in supervision at least once a month.
- Take initiative in developing a personal professional development plan.
- Support Algoma Family Services’ vision, mission, values, and strategic priorities.
Agency Engagement
- Actively participate in agency-wide activities, initiatives, and events.
- Serve on a minimum of one committee within the organization, contributing to collaborative planning, evaluation, and improvement efforts.
Other
- Assume other responsibilities as may be assigned from time-to-time by the CEO or delegate.
FUNCTIONAL ABILITIES
- Physical Demands:
- The job entails lifting (up to 50 lbs) and moving objects, reaching, bending, and kneeling.
- Perform repetitive tasks such as data entry.
- Sitting for extended periods.
- Mental Demands:
- Requires periods of focused concentration to ensure tasks are completed accurately and efficiently.
- Ability to manage multiple tasks and prioritize work effectively.
- Maintain attention to detail while performing tasks.
- Maintain a high degree of accuracy in the completion of reports and presentation of information.
- Meeting required reporting deadlines.
- Exposure to Hazardous Materials:
- Exposure to potential hazardous materials, including cleaning chemicals and bio-hazards.
- Follow safety protocols and use personal protective equipment (PPE) when handling hazardous materials.
- Ensure compliance with safety regulations and guidelines to minimize risk.
Algoma Family Services (AFS) is dedicated to building a workforce that reflects the diversity of the community in which we live and serve. AFS encourages applications from all qualified individuals. Applicants who may require accommodation during the selection process are encouraged to notify HR when contacted for an interview.
PLEASE SEND YOUR COVER LETTER AND RESUME TO recruitment@algomafamilyservices.org QUOTING REFERENCE # CBS-0427-01.