Guest Service Supervisor

Company – Quality Inn & Suites Bay Front

Wages – 22.00 hourly / 35 hours per week

Position type – Permanent & Full Time

Work Location – Sault Ste. Marie

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Provide general information about points of interest in the area
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Maintain an inventory of vacancies, reservations and room assignments
  • Answer telephone and relay telephone calls and messages
  • Process group arrivals and departures
  • Provide customer service
  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Process guests’ departures, calculate charges and receive payments
  • Provide information on hotel facilities and services

How to apply

Please send your resumes at jobs.sunraygroup@outlook.com