Program Supervisor



Canadian Mental Health Association

Reporting to the Director of Services, the Program Supervisor is responsible for the efficient and effective operation of the assigned programs/services, including day to day operations, financial management, staff management, programming, program development and service delivery. As a member of the management team, the Program Supervisor shares responsibility for Health and Safety in the workplace as well as cross-program functions such as on-call rotations, education and promotion in the community, professional development and special projects.


  • Carry out management responsibility in accordance with organizational policies and procedures including recruitment, management of direct reports, staff development, orientation and training and performance management
  • Monitor wait lists, caseloads, admission and discharges
  • Address client complaints in a prompt and diligent manner if required
  • Ensure person-centred planning is effectively implemented
  • Oversee the maintenance of client records in agency database, assuring accuracy, completeness and compliance with regulations, legal and ethical standards
  • Build and maintain solid relationships with community partners to increase opportunities for innovation
  • Participate with in both internal and external committees and task forces as well as fundraising initiatives
  • Prepare qualitative and narrative reports and updates for funders and leadership on a quarterly basis and as needed
  • Ensure the efficient operation and maintenance of residential and community sites as assigned


  • Demonstrated leadership, team building and decision-making skills required, including skills in coaching and developing individuals and teams
  • Demonstrated ability to be proactive, take initiative, and problem solve
  • Demonstrated ability to create and maintain a positive work environment
  • Excellent organization, time management and communications skills
  • Demonstrated ability to resolve conflict and problem solve
  • Consistent demonstration of behaviours in alignment with the mission and values of CMHA
  • Knowledge of health care transformation initiatives within the province
  • Proven ability to manage change within an organizational and team context
  • Ensure the efficient operation and maintenance of residential and community sites as assigned


  • Bachelor Degree in Social Work or a related health/human services degree
  • Current registration with Ontario College of Social Workers and Social Service Workers (OCSWSSW) or College of Registered Psychotherapists of Ontario (CRPO)
  • Five or more years of experience in mental and addictions, support services, and/or residential programs preferred
  • Two or more years of experience working in management, within a unionized workplace preferred
  • Certification in ASIST, CPI and Standard First Aid/CPR (or willing to obtain on own time within 3 months)
  • Provide an acceptable Police Vulnerable Sector Check
  • Valid driver’s license and access to a reliable vehicle

CMHA values diversity and is an equal opportunity employer. CMHA is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Application deadline: 2021-03-01

How to apply:

Job Types: Full-time, Permanent


  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Work from home


  • 8 hour shift
  • Monday to Friday
  • On call


  • Bachelor’s Degree (Required)

Work remotely:

  • No

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Sanitizing, disinfecting, or cleaning procedures in place