Manager of Virtual Delivery

Northern Credit Union

Reporting to the Director of Virtual Delivery, the Manager of Virtual Delivery will be responsible for assuring teamwork across the True North Hub, executing on reporting, audits, analysis and monitoring Member interaction trends and solution based resolutions. The Manager of Virtual Delivery will also be responsible for effective resource planning to maximize productivity.

Preferred candidates will possess the following qualifications:

  • Management and scheduling experience
  • Strong customer service skills
  • Digital platform experience with the ability to learn and adapt to new software
  • Strong leadership and communication skills
  • Ability to monitor current operational trends and provide recommended strategies for continuous improvement

Deadline for Applications: June 16, 2021

How to apply:

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer. Northern Credit Union welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.