COMMUNICATION OPERATOR

Salary: $27.00

Apply By: Thursday, June 2, 2022, 11:59 pm EDT

COMMUNICATION OPERATOR (1 PERMANENT & 4 SEASONAL)

Organization: Ministry of Northern Development, Mines, Natural Resources and Forestry

Division: Provincial Services Division/Enforcement Branch/Provincial Communication Unit

City: Sault Ste Marie

Job Term: 1 Permanent, 4 Temporary seasonal recurring 10-month contracts

Job Code: 10OAD – Office Administration 10

Salary: $27.16 – $31.97 Per Hour*

Posting Status: Open Targeted

Job ID: 182077

Are you that person who loves to work in a fast-paced team environment and has excellent communication, computer, and customer service skills?

If so, the Provincial Communication Unit (PCU) is looking for you to assist in the delivery of safety watch services and information provisions (i.e. historical compliance record, outdoor card licensing information) to support Ontario’s Conservation Officers and other ministry clients. You will also provide front-line support in the delivery of the Ministry of Northern Development, Mines, Natural Resources, and Forestry’s TIPS MNRF and Bear Wise reporting lines.

NOTE: You will be required to work compressed shifts, night shifts, weekends, and statutory holidays, as the PCU operates 24 hours per day, seven days per week, 365 days per year. You may be required to work overtime.

This competition will be used to fill future vacancies.

What can I expect to do in this role?

You will:
• Provide safety monitoring and emergency response
• Provide intelligence assistance on enforcement and compliance matters and information, as requested, to clients from several databases such as the Canadian Police Information Centre (CPIC) database Niche RMS (Records Management System)
• Be responsible for data entry of occurrence information into Bear Incident and Response Tracking Application (BIRTA) and Computer Aided Dispatch (CAD)
• Assist with provisions of the policies, procedures, and operations of the PCU
• Provide effective information services relating to:

  – Natural resource enforcement and compliance activities
  – Natural resource licenses and authorizations
  – Problem bear occurrences
  – Weather and road conditions
  – Relaying information relating to staff or officer safety

How do I qualify?

Mandatory requirements:

• You have the ability to successfully complete the Provincial Communication Unit (PCU) training.

People skills:

• You have strong customer service skills.
• You have proven interpersonal, oral, and written communication skills.
• You have the ability to handle situations in a professional manner.
• You have the ability to brief peers on work issues and speak competently on issues.
• You have the ability to maintain control under high stress and/or emergency situations.

Computer skills:

• You have proven keyboarding skills to provide accurate live data entry.
• You are proficient with computers and various software applications including spreadsheets, email, databases, and word-processing

Teamwork skills:

• You have the ability to work in a team environment in order to achieve common goals and targets with continuity and accountability.
• You have the ability to adhere to a professional code of ethics.
• You have the ability to work without direct supervision.

General skills:

• You have the ability to interpret and apply legislation and enforcement policies and procedures relative to the natural resource acts enforced by the Ministry of Northern Development, Mines, Natural Resources and Forestry.
• You have a good understanding of emergency planning and response.
• You have logistical planning skills to prioritize workload.
• You have the ability to deal tactfully, discreetly, and confidentially with sensitive intelligence information and clients.

OPS Commitment to diversity, inclusion, accessibility, and anti-racism: We are committed to build a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advancing racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require disability-related accommodation.

Additional Information:

Address:

  • 1 Permanent, 1235 Queen St E, Sault Ste Marie, North Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Credit History Check, Local Police Databases Search
  • 4 Temporary – Seasonal, duration up to 10 months, 1235 Queen St E, Sault Ste Marie, North Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Credit History Check, Local Police Databases Search

Compensation Group: Ontario Public Service Employees Union

Category: Administrative and Support Services

Posted on: Wednesday, May 18, 2022

Note:

  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offense records (s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • N-NR-182077/22(5)

How to apply:

  1. You must apply online by visiting www.ontario.ca/careers. You must enter the job id number 182077 in the Job ID search field to locate the job ad.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this job.
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment, and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, June 2, 2022, at 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d’emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under
Ontario’s Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca