Applications Cloud Operations Manager

Location:Sault Ste. Marie, Ontario, Canada
OLG Site or Facility:Foster Drive Office
Number of Positions:1
Job Type:Permanent
Length of Contract:
Department/Division:Cloud Operations
Posted Date:7/12/2019
Posting Expiry Date:8/14/2019

Ontario Lottery and Gaming Corporation (OLG) is committed to delivering gaming entertainment that maximizes economic benefits for the people of Ontario in an efficient and socially responsible manner.  We are able to deliver on this commitment through the strength of our prime asset – our people.

Applications Cloud Operations Manager

Position Summary

Reporting to the Senior Manager, Cloud Operations, the Applications Cloud Operations Manager is responsible for delivering the day to day monitoring and maintenance of cloud and on-premise operations, including managing all aspects of the application environment in order to meet current and future application demand.

What you will be doing:

  • Executes the day to day delivery for cloud/on-premises application operations activities including maintenance (daily checks, minor fixes or changes), upgrades/patches, preventative maintenance, optimization and lifecycle management (including decommissioning) to be able to provide stable and reliable technology solutions
  • Delivers the design and development of application enhancements using the Cloud operations pillars methodologies, tools and best practices framework to achieve the quality standards consistently
  • Prepares and provides support in implementing, testing and integrating new applications to ensure stability
  • Delivers tier 2 application support and supports tier 3 application support when required and escalates as necessary to ensure that issues are resolved in a timely manner
  • Supports the management of Technology assets through lifecycle from request to decommissioning to ensure reporting and tracking accuracy
  • Supports the change and release management process including defining release strategy & activities for change projects, service readiness & acceptance and service transition
  • Develops and tests the failure response, disaster recovery and business continuity plans to ensure adequate recovery time in order to minimize any disruptions
  • Identifies, assesses and communicates cloud/on-premises operational risks and supports the development of recommendations outlining how to reduce any risk exposure
  • Maintains and updates key process and procedures documentation pertaining to cloud operations to ensure that collateral is kept up to date and utilized by new joiners to enable business continuity

What we’re looking for: 

  • Post-secondary degree, preferably in information systems, business administration and/or a project management discipline, or an equivalent combination of education, training and experience
  • Experience managing and maintaining both on-premise and cloud application environments
  • 6+  years of experience in progressively advancing roles within Technology
  • 4+ years of experience in cloud/on-premises operations/application operations in a fast-paced enterprise environment
  • 5+ years in PeopleSoft Finance and HR systems development and support
  • 5+ years in Datastage & ETL development
  • 2+ years Cloud Solutions including Azure Environments
  • 2+ years in Vendor Management
  • 1+ year O365 SharePoint development
  • Primary knowledge of:
    • Technical Troubleshooting
    • Application Operation and Health Monitoring
    • Cloud Resource Management
    • PeopleSoft
    • PeopleTools
    • .Net and MVC development standards knowledge
    • Technology Systems Management
    • Application Delivery Process
    • Application Software Implementation
    • Application Maintenance
    • Software Installation and Support
    • Software Distribution
    • E-Mail Administration
    • Web Administration
    • Directory Service Administration
    • Mobile Social Applications
    • Computer Network Defense
  • Secondary knowledge of:
    • PC/Workstation Software
    • Performance Measurement and Tuning
    • Data Governance
    • System and Technology Integration
    • Middleware
    • Information Management
    • Data Administration
    • Data Warehousing
    • Data Movement Tools
    • Repository Tools
    • Database Structures
    • Content Management
    • Query and Database Access Tools
    • Object Relational Database Systems (ORDMS)
    • Relational Databases
    • Big Data Management and Analytics
    • Document Management

 What we offer:

  • Competitive salary, benefits, defined benefit pension plan and variable pay program
  • Extensive training and professional development programs
  • Generous leave plans
  • Flexible work environment
  • Exclusive employee perks
  • Get involved with Bet on Green Program to help reduce OLG’s environmental impact
  • Support OLG Charities including Federated Health Campaign, United Way Campaign and other fundraising efforts for local charities
  • Plus, you’ll contribute to the transformation of lottery and gaming in Ontario through OLG’s business transformation initiative. Visit our website for more information.  

Please apply online by 5:00PM on August 14, 2019.

OLG values diversity and is an equal opportunity employer. OLG is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.